The software is a FOSS program called Matomo. Our current implementation was running on Ubuntu with Apache as the back end, and I was the one who originally built it about 3 years ago. I’m a documentation fiend and had tested a similar operation just a few months before, so this should have been a walk in the park.
To make it more interesting, the managers had asked me to try it with a different web server to see if we could improve the performance a little bit. So, off I went to rebuild the instance on our cloud platform. It took me all of a few hours, and by the end of the day, I had a working instance ready for the DB to be restored. I felt great! I had completed the request in record time — the data restore would only take a couple of hours and we’d be up and running by our coffee break.
I grabbed my documentation and ran the command that I had just tested only a couple of months before that to restore the database — and then I could no longer log in to my phpmyadmin. EH? (That means WTF in Canadian.)
I started going through everything again. I could log into MySQL via the Ubuntu command line and run operations. I could see all the data was there, but when I tried to log on via the web … nothing.
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